Refund policy

What you buy on AI Photo Combiner: one-time image packs. One generated image uses one image, and purchased images never expire.

1. Before you use any images

Full refund within 14 days of purchase, back to the original payment method via the payment provider, usually 5–10 business days. Free images are a gift and are not refundable in cash.

2. After you start using images

We refund the images you have not used, pro rata to the amount you paid. Example: if you have used 40% of a pack, we refund 60% of the amount you paid. Payment processing fees charged by the payment provider are not refundable and may be deducted from the refund.

3. Failed generations

If a generation fails technically (error, timeout, or blocked by our moderation for a reason on our side), the image is returned automatically. No request is needed.

4. What we cannot refund

• Images already spent on an image you downloaded (except failed ones)
• Accounts terminated for breaking our Terms (illegal uploads, attempts to bypass moderation, multi-account free-image farming)
• Used images, more than 14 days after purchase

5. How to ask

Email aiwebbase@gmail.com with the address you paid with and the payment receipt. No account is needed. We reply within 2 business days and issue the refund ourselves from the payment dashboard.

6. Please email us before a chargeback

A chargeback reverses the full amount and freezes the account while the bank investigates; an email is almost always faster. If one is filed, we suspend the account and submit the order email and usage log as evidence.

7. EU / UK buyers

By starting a generation you ask us to begin the service immediately, and you lose the 14-day right of withdrawal for the images you have used. Unused images stay refundable under sections 1–2.

8. Exceptions

We may make exceptions case by case.